Archive for the ‘on the other side of life’ Category

CALL CENTER BLOOPERS

Saturday, March 1st, 2008

Here are some "Bloopers" at the Call Centers just to lighten up your day !

Telesales agent getting the customer’s credit card info:
Agent:   Can I have your expiration date, sir?
Customer: My what?!!
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Agent verifying info from the customer:
Agent: Is that a P for Ping-Pong?
Customer: No, it’s B.
Agent: Oh, B, like Bing-Bong…
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Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent: For that concern, you can call our customer service at www.picustomerservi ce.com.
Customer: Call where??!!
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Agent giving the customer service web address:
Agent: It’s P- as in Papa, I- as in

India

, C- as in costume, U- as in you,
S- as in Sam, T- as in Tango, O…. Oscar…V- for Voy…
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Agent wrapping up the sale, trying to give the account info to customer:

Agent: I will now be giving you your account number and order confirmation number, do you have a PEN and BALLPEN with you?

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Agent trying to create urgency over the available promotion:

Agent: Are you sure you don’t want to take advantage of me?
Customer: Say, what?
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Agent trying to upsell a warranty:
Agent: Here’s an example: In

California

, a plane crashed into a customer’s house, their dish was replaced, no questions asked!

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Agent trying to upsell a TiVo to customer:
Agent: With a TiVo, you can do this and that, and you know, pretty much anything under the sun. Isn’t that a great offer?

Customer: What?


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Agent was asking the customer about the cost of his cable service:

Agent: How much are you paying with your current provider?
Customer: Well, I’m only paying $25.00 (–which is way cheaper than what the agent was offering)
Agent: (Surprised) Shet, magkano??!!
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Agent getting customer’s address:
Agent: Can I have your address, please?
Customer: It’s twenyfurfif- ysavan newyaorkgh road (

2457 New York Road

)
Agent: Can you repeat that ulit?


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Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!

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Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: …uhmmm… how about B as in Boy?

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Technical Agent giving customer support:
Agent: Is the ethernet cord connected?
Cust: Tha Hwhut??? (with

Alabama

accent)
Agent: Yung yellow cord kung nakakabit ba!

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Agent from a local phone company entertaining a Visayan customer:

Customer: hillo! wala kasi yung bell ng pon namin??
Agent: Hindi naman po ba nabags ak yung phone?
Customer: Hende naman.
Agent: Kailan pa po ito nagsimula?
Customer: Ang alen?
Agent: Na hindi po nagri-ring yung phone?
Customer: Nagre-reng naman ah?!
Agent: Di ba sabi mo walang ring?
Customer: Hende! yong

BELL

! yong lestahan nong babayaran namin!!
Agent: aahhh… yung BILL?!

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Technical Agent: To help you out with your concern, ma’am, let me just pull out my tool here, ok? (referring to a computer program used in call centers to address the customer’s concerns)

Customer: Pull out your what now?
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*Agent: Sir, that is C for Cubao, Q for Quiapo…..
Customer:  What is that?! I dont understand. I don’t want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent: My supervisor is not available as of the moment sir.
Customer: I said, I want to talk to the highest person.
Agent: Ok, you want to talk to the highest person?
Customer: Yes!
Agent: Do you want to talk to God?
Customer: what the f***! I’d rather talk to you.
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Irate Customer: F***k you!
Tech Support: Sir, we’re not allowed to say "F***k you!" here…
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*Agent: It’s C as in CAT.
Customer: what?
Agent: C as in CAT. C-A-T as in  meow meow…
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Agent: Thank you for calling us, this is Candy, how may I help you?
Customer: What did you say your name was… Mandy?
Agent: No, sir, it’s Candy.
Customer: Sorry, i can’t hear ya… didja say Mandy?
Agent: It’s Candy sir… Candy… as in Storck!
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Agent: Alright, let me verify that… Was that a "G" as in golf?
Customer (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra) Oh, Gebra! like the one in the Goo?!

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Agent: Yeah, sir….hello sir… are you there?
Customer: Yes, sorry.  I’m still there.
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Agent: Ok, s ir… do u have a PEN and a PENCIL ready?
Customer: What?!!
Agent: Oh, Im sorry, sir… i mean, do u have a PEN and a BALLPEN ready?
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Agent: I’d like to speak with Billy Thompson please?
Contact: He’s not in. Would you like to leave a message in his voicemail?
Agent: Sure, SIGE..

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Tech support: We’re going to perform a check disk to see if your hard drive has errors in it. Please type in C-H-K-D-S-K.

Customer: What is that again?
Tech Support:  C-H-K-D-S-K. .. that is… C as in Charlie… H as in Harley… K as in Karly.. D as in Darley… S as in Sarley… and K as in Karly… got it?

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Actual

Call

Center

Conversations!

Customer: ‘I’ve been calling 700-1000 for two days and can’t get through; can you help?’
Operator: ‘Where did you get that number, sir?’
Customer: ‘It’s on the door of your business.’
Operator: ‘Sir, those are the hours that we are open.’

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Samsung Electronics
Caller: ‘Can you give me the telephone number for Jack?’
Operator: ‘I’m sorry, sir, I don’t understand who you are talking about.’
Caller: ‘On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?’
Operator: ‘I think it means the telephone plug on the wall.’

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RAC Motoring Services
Caller: ‘Does your European Breakdown Policy cover me when I am traveling in

Australia

?’
Operator: ‘Does the product name give you a clue?’
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Caller (enquiring about legal requirements while traveling in Europe)
‘If I register my car in

France

, and then take it to

England

, do I have to change the steering wheel to the other side of the car?’

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Directory Enquiries
Caller: ‘I’d like the number of the Argo Fish Bar, please’
Operator: ‘I’m sorry, there’s no listing. Are you sure that the spelling is correct?’
Caller: ‘Well, it used to be called the Bargo Fish Bar but the ‘B’ fell off.’

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Then there was the caller who asked for a knitwear company in Woven.
Operator: ‘Woven? Are you sure?’
Caller: ‘Yes. That’s what it says on the label — Woven in

Scotland

.’

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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: ‘I haven’t got a pen, so I’m steaming up the window to write the number on.’

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Tech Support: ‘I need you to right-click on the Open Desktop.’
Customer: ‘OK.’
Tech Support: ‘Did you get a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK. Right-Click again. Do you see a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK, sir. Can you tell me what you have done up until this point?’
Customer: ‘Sure. You told me to write ‘click’ and I wrote ‘click’.’

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Tech Support: ‘OK. At the bottom left hand side of your screen, can you see the ‘OK’ button displayed?’
Customer: ‘Wow! How can you see my screen from there?’

Caller: ‘I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?’

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Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations! ):

Operator: ‘Ridge Hall, computer assistance; may I help you?’
Caller: ‘Yes, well, I’m having trouble with WordPerfect. ‘
Operator: ‘What sort of trouble??’
Caller: ‘Well, I was just typing along, and all of a sudden the words went away.’
Operator: ‘Went away?’
Caller: ‘They disappeared. ‘
Operator: ‘Hmm. So what does your screen look like now?’
Caller: ‘Nothing.’
Operator: ‘Nothing??’
Caller: ‘It’s blank; it won’t accept anything when I type.’
Operator: ‘Are you still in WordPerfect, or did you get out??’
Caller: ‘How do I tell?’
Operator: ‘Can you see the ‘C: prompt’ on the screen??’
Caller: ‘What’s a see-prompt?’
Operator: ‘Never mind, can you move your cursor around the screen?’
Caller: ‘There isn’t any cursor; I told you, it won’t accept anything I type.’
Operator: ‘Does your monitor have a power indicator??’
Caller: ; ‘What’s a monitor?’
Operator: ‘It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on??’
Caller: ‘I don’t know.’
Operator: ‘Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??’
Caller: ‘Yes, I think so.’
Operator: ‘Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.
Caller: ‘Yes, it is.’
Operator: ‘When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??’
Caller: ‘No.’
Operator: ‘Well, there are. I need you to look back there again and find the other cable.’
Caller: ‘Okay, here it is.’
Operator: ‘Follow it for me, and tell me if it’s plugged securely into the back of your computer.’
Caller: ‘I can’t reach.’
Operator: ‘OK. Well, can you see if it is??’
Caller: ‘No.’
Operator: ‘Even if f you maybe put your knee on something and lean way over??’
Caller: ‘Well, it’s not because I don’t have the right angle — it’s because it’s dark.’
Operator: ‘Dark??’
Caller: ‘Yes - the office light is off, and the only light I have is coming in from the window.’
Operator: ‘Well, turn on the office light then.’
Caller: ‘I can’t.’
Operator: ‘No? Why not??’
Caller: ‘Because there’s a power failure.’
Operator: ‘A power …. A power failure? Aha. Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??’
Caller: ‘Well, yes, I keep them in the closet.’
Operator: ‘Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.’
Caller: ‘Really? Is it that bad?’
Operator: ‘Yes, I’m afraid it is.’
Caller: ‘Well, all right then, I suppose. What do I tell them??’
Operator: ‘Tell them you’re too stupid to own a computer!!!’

INDAY’S SAGA

Saturday, November 3rd, 2007

JEEPNEY DRIVER: " HOY!!!! Bakit

sais

lang ang binayad mo?! syete na ang pamasahe ngayon!!"

INDAY: " I am currently enrolled in a 2-year vocational course in an academic institution. Therefore I am a student and by this fact, I am entitled to have the inalienable right to avail of a certain discount on my jeepney fare. This is why I provided a payment of less than what you expected because that is according to the law as stated in the fare matrix.."

JEEPNEY DRIVER:  "Oki. "

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*

1. rendezvous
2. tete-a-tete
3. renaissance
4. buoyancy
5. queue
6. squeamish
7. impenetrable
8. dachshund
9. brochure
10. brassiere

- IINDAY habang tinuturuan ang 8-yr old na alaga matuto sa spelling

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TO WHOM IT MAY CONCERN:
I would like to inform
the general public that I am still ALIVE &KICKING.
Contrary to the text messages that has been
circulated lately. I have already seek legal advice
regarding this rumor and my lawyers are already
preparing legal actions for the perpetrator.
There willbe a bicameral investigationin aid of
legislationregarding this matter.

Sincerely,Inday

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It is in mistakes that we learn how to grow to be better individuals. You may judge me for what you perceive but it is not my mistake that determines who I am, rather, it is what I do to make things right."

- Sabi ni INDAY nang makabasag siya ng pinggan

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I stay awake in the coldness of the darkened sky contemplating why, for some reasons, has my emptiness made itself manifests, extending to that niche where I was given life and growth, that because of austerity I was made separated from…" 

-          Inday… hindi makatulog dahil nahohomesick

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"I am solitary. I find it hard to succumb into slumber, though the downpour of rain should’ve made it easy. This exuberant emotional glue I have for you, cannot be simply washed away. The multiplicity of what I feel for you is inevitable. This isn’t platonic. It’s real, true romance."

-          Inday, nageemote sa may bintana, habang iniisip si Dodong, ang boyfriend niya

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"The statute restricts me to love you but you have the provocation. The way you smile is the proximate cause why I love you. We have some rules to think of. We have no vested rights to love each other because the upper household dismissed my petition!"

-          ganito nakipagbreak si Inday kay Dodong (driver ng kapitbahay)

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- - - -

Amo: Inday bumili ka nga ng mga isda.. o nga pla inglesira ka… would you please purchase many fishes for our this week’s meals?

Inday: Judging from your statement I believe you meant a variety of fish. The term "fishes", although rarely and even erroneously used, connotes a plethora or an array of different kinds of the aforementioned gilled creatures. But the more pressing questions before I traveresed the road to the wet market would be: What certain type of fish? Fillet or not? Frozen or just right smack the day’s catch? (Pauses) Aaah… by manner of careful extrapolation, given the meager budget in this houshold’s quasi-peasant middle class taste, I assume then I will source the staple "galewng-gowng". Am I correct?

Amo: Leche!

Inday: You meant the freshwater milkfish? Then the "ba-ngooz" is it!

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"La vida no es una broma actualmente. El dinero es tan duro de pasar. Puede usted bajar el precio parci mi? Soy ya su compradora avido diario por favor?

-          si Inday tumatawad sa merkado ng isinama siya ng amo sa EspaƱa

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*Drunken shrimp and blue lobster meat with caviar serve with milagrosa rice (red avriety) and apricot sauce

*Vegetables in balsamic vinegar splashed with extra virgin olive olive

*Lychee and peach salad with sour cream cheese topped with lemon zests

-          baon ni Junior sa daycare na inihanda ni Inday

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-"Bloody hell!!! What the f*ck did just landed on my cutie top? I mean I’ve spent all day just to make myself look fabulous. I think I’ll have this eewy thing removed in a whip wham of time!"

-          reaction ni Inday nung natalsikan sya ng mantika habang nagluluto ng tilapia

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"Ipomea aquatica has become the constant ingredient to this Filipino delicacy which is very helpful in the digestion during the peristaltic process of the food we intake. Due to the continuous rains and floods, the harvest of the said vegetable has lessen the production in the market."

-          banat ni Inday kung bakit walang "kangkong" sa nilutong sinigang

"Heavy fire that exerted by the stimulus affect the best conductor of heat which is the steel, causing the "oriza sativa" which is the scientific name of rice to change its state of color, smell as well as the taste."

-          sagot ni Inday nang tanungin siya ng amo kung bakit nasunog ang sinaing

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"Off you go! Under no circumstance this house would relent to such unabashed display of vagrant destitution!"

-          si Inday, pinapaalis ang makulit na pulubi sa gate… (Taray talaga ni Inday!)

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"Allergens triggered the immune response. Eosinophilic migration occurs to the reaction site and release of chemotactic and anaphylotoxin including histamine and prostaglandins. These substance results to increase circulation to the site promoting redness."

-          sagot ni inday nun tanungin ni sir kung bakit may rashes si Junior

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Amo: Day! Bakit may bukol si Junior?!

Inday: Compromising safety with useless aesthetics, the not-so-well engineered architectural design of our kitchen lavatory affected the boy’s cranium with a slight boil at the left temple near the auditory organ.

Amo: (Di nakareact)

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"Dear Mom,

Had it not been for the smelling salt, I must have collapsed moment ago. Junior has become a little monster to me. Remember the head accident he had? As if it wasn’t enough, he was summoned by the principal of his shabily run academe. Oh such an erudite bunch of baboons! I never lot being a governess can be such a strenuous employ.

Your daughter,

Inday"

"Dear Inday,

Walanghiya ka! Magpadala ka ng pera! Nasa ospital nanay mo, dumugo ang ilong kababasa ng pesteng sulat mo!

Tatay"

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Mister: Bakit tuwing pag-uwi ko, nadadatnan kitang nanunuod ng TV??!!!

Inday: Because I don’t want you to see me doing absolutely nothing!

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Amo: Inday di ba nanood ka ng The Buzz kahapon? Bkit daw umalis si Angel Locsin sa GMA7?

Inday: Sometimes people choose to leave not because of selfish reasons but because they just know that things will get worse if they’ll stay. Leaving can be a tough act and it’s harder when people can’t understand you for doing so.

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"Physical stress and excessive work may result to serious damage to one’s body. It is therefore essential that once in a while we take a break from our usual routine to replenish the lost energy we once had."

-          sabi ni Inday sa amo noong humingi siya ng dayoff

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Misis: Inday, bakit mo binenta yung sirang silya?

Inday: I have computed the chair’s fair value less cost to sell, and the value in use using projections for 5 years and a pre-tax discount rate. Accordingly, the value in use is lower, so I decided to sell the chair. This in accordance with PAS18 on Revenue, PAS16 on Property, Plant, and Equipment, and PAS36 on Impairment of Assets!

Misis: ADIK ka talaga Inday!